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Laptop Repair & How it works


Ship it to the Dell laptop Experts

We stock all Dell parts needed to service your Dell laptop and we are the prefered Dell laptop repair center for hundreds of repair shops nationwide.

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Real Dell Laptop Experts
over 200,000 customers
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We want your laptop repair to go as smooth as possible. Below we have explained the entire laptop repair process. If you still have questions or concerns, please contact us.

step1

SERVICE FORM AND EMAIL CONFIRMATION PAGE

Fill out our online service form. You will receive an automatic email confirmation from us within minutes. Print out your email confirmation page / packing slip and get your laptop ready for shipment.

The service form must be filled out before any work can be done.

step2

SHIPPING YOUR LAPTOP

We will ship you a prepaid laptop box (FULL SERVICE)
We will take care of all shipping arrangements for a flat price, including shipping you a special laptop box. This box will include instructions for packaging and a FedEx Prepaid shipping label.
The package will include a $1000 of shipping insurance.

OR

You can choose to ship the laptop yourself (SHIP IT YOURSELF)
Take your laptop to a UPS Store or FEDEX shipping station. There, they will package your laptop in a laptop approved box including the packing slip you printed out earlier.


step3

WE RECEIVE YOUR LAPTOP

When your laptop is received by us you will receive a courtesy email to let you know that it has arrived. A technician will then diagnose and determine what parts will be needed for the repair and how much it will cost. You will receive a call with those details within two business days. No work will be done without your approval.


step4

HOW TO MAKE A PAYMENT

Payment is not due until the service work is complete. You will receive a call from a service technician with the total. We will take credit card over the phone or we can send you a paypal money request.

Payments Accepted:

  • Credit Card (Visa, Master Card, American Express, Discover Card)
  • PayPal
  • Cashier's Check / Money Order

step5

YOU RECEIVE YOUR LAPTOP BACK

When you receive your laptop back, you will notice that is clean, and it works great. You will also be very satisfied with our overall quick turn around, affordable prices, and our advanced knowledge of Dell laptops.

Your laptop will be covered by our One (1) Year Limited Parts and Labor Warranty

firmware and hard updates
Hardware Updates
We provide your laptop's firmware with the necessary hardware updates (BIOS Flashes) to ensure your hardware is up-to-date.

cleaning your dell laptop
Dust and Debris removal
Part of our service is to clean and dust the laptop inside and out.


1) Fill out the online Laptop Repair Service Form
2) We will ship you a laptop box with a prepaid shipping label to ship it back to us.
3) A technician diagnose and repair your problem with 2 business days.
4) We take a credit card payment over the phone once the repair is completed
5) Laptop is shipped back to you and tracking number emailed to you.


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We Specialize Exclusively in Dell Laptop Repair
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One (1) Year Limited Warranty on Parts and Labor
>
250,000+ Genuine Dell Laptop Parts In Stock
>
Every Repair is Completed within Days not Weeks
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More than 200,000 satisfied Customers & Counting
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Superior Customer Support & Knowledge Center

 

Cost $100 Flat Rate Labor
(plus parts & shipping)