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Laptop Repair & How it works

Ship it to the Dell laptop Experts

We stock all Dell parts needed to service your Dell laptop and we are the preferred Dell laptop repair center for hundreds of repair shops nationwide.

Real Dell Laptop Experts
over 700,000 customers

Five Easy Steps to Get Your Dell Laptop Repaired

We want your laptop repair to go as smooth as possible. Below we have explained the entire laptop repair process. If you still have questions or concerns, please contact us.


Please fill out our online service form to initiate the process. Within minutes, you will receive an automatic email confirmation from us. Print out the confirmation page/packing slip and prepare your laptop for shipment accordingly.

The service form must be filled out before any work can be done.


Option 1: Full Service Shipping - For your convenience, we offer a comprehensive Full Service shipping option. Upon your request, we will promptly send you a specially designed laptop box along with detailed packaging instructions. Additionally, a FedEx Prepaid shipping label will be included in the package, ensuring a seamless shipping process. As part of our commitment to providing a hassle-free experience, we have also included $1000 worth of shipping insurance to safeguard your laptop during transit. Simply follow the provided instructions, affix the prepaid shipping label, and drop off the package at a FedEx Office, Office Depot, or Fedex location.


Option 2: Ship It Yourself - If you prefer to handle the shipping process independently, you have the option to Ship It Yourself. Visit a UPS Store or FedEx shipping station, taking your laptop along with the printed packing slip. Their knowledgeable staff will assist you in packaging your laptop securely using a laptop-approved box. Ensure that the provided packing slip is included in the package to help us identify and process your laptop efficiently.


Upon receiving your laptop, we will send you a courtesy email to confirm its arrival. Our technician will diagnose the issue and identify the necessary repair parts and associated cost. Typically, you can expect a call within two to three business days with the details. Rest assured, no work will commence without obtaining your approval first. Your satisfaction and involvement in the repair process are our top priorities.


Payment for the service is not required until the work is fully completed. Once the service is finished, a service technician will reach out to you with the total amount due. We offer convenient payment options, including accepting credit card payment over the phone or sending you a PayPal money request, allowing you to choose the method that suits you best. We prioritize a seamless and hassle-free payment process to ensure your satisfaction.

Payments Accepted:
  • Credit Card (Visa, Master Card, American Express, Discover Card)
  • PayPal


When you receive your laptop back, you will notice that is clean, and it works great. You will also be very satisfied with our overall quick turn around, affordable prices, and our advanced knowledge of Dell laptops.

laptop will be covered by our One (1) Year Limited Parts and Labor Warranty

Included With Your Dell Repair

firmware and hard updates
Hardware/Firmware Updates we prioritize keeping your laptop's hardware up-to-date by providing essential firmware updates, also known as BIOS flashes. These updates ensure that your hardware components are equipped with the latest advancements and optimizations.
cleaning your dell laptop
Dust and Debris removal As part of our service, we offer a meticulous cleaning process designed to remove dust and debris from both the interior and exterior of your laptop. We understand that accumulated dust can affect performance, hinder cooling efficiency, and potentially lead to hardware issues.
Ready to get you Dell laptop fixed?
  • We Specialize Exclusively in Dell Laptop Repair
  • One (1) Year Limited Warranty on Parts and Labor
  • 750,000+ Genuine Dell Laptop Parts In Stock
  • Every Repair is Completed within Days
  • More than 700,000 satisfied Customers
  • Superior Customer Support & Knowledge Center