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What does “partially shipped” mean?
If you log into your account and see your order status as “partially shipped” It means that our shipping d...
Why do you need my CVV code?
Our credit card merchant requires this information as an extra verification step when processing transactions....
Why does my service tag say that this display assembly is not compatible?
Our service tag tool scans Dell's database for an exact part number linked to your tag for a specific category...
Can I solder my antennas to my wireless card?
No, this will render the system useless and you will have to replace your lid and your wireless card. The wifi...
Why did my number of wifi cables change?
It is possible to have upwards of 5 different wireless cables that all perform different functions. 1) The...
Where do you get your parts from?
Purchasing is the only department that has our vendor list, but we can say that we have a variety of sources w...
Is your battery brand new?
Some of our batteries are brand new and they would say so in the title and on our listings. If a battery is ge...
Is your motherboard brand new?
By default, all our motherboards are listed as refurbished. Occasionally we do get brand new boards from our v...
Why are there multiple exact OEM results for motherboards?
Service tags do not directly list your motherboard part number. Instead they list a base assembly unit that in...
Are you guys dell?
We sell dell OEM parts, but we are not Dell directly. Dell does know that we exist as we are mentioned in thei...
Can you match a price from another vendor?
We are unable to match prices from other companies. If you find this part with another vendor for a lower pric...
Why are your parts more expensive than items listed in eBay?
Our company spends a lot of resources putting our parts through quality control and testing. We also offer a f...
How does International Economy (FIMS Bulk) shipping work?
Our bulk shipper is located in Sweden. The packages are transported in bulk to the Swedish sort facility where...
Explain your economy shipping option
“economy shipping” means that our shipping team will pick the most economical method to mail out your orde...
Explain your $45 box service in repair
Our $45 box service includes a sturdy laptop box, specialized packing insert to suspend the laptop in the cent...
Explain how your repair services work
you must fill out our repair intake form to generate a repair ID#. Without this repair ID#, we have no way to ...
Explain your warranty testing procedure
our technicians need full details on the issues that our parts are exhibiting so that they can be tested compl...
How long is a coupon code valid for? Where can i find them?
DIY coupon codes and price break coupon codes are always valid and can be found in our tutorials section or in...
Why does this part say “compatible but may require additional parts?” or “compatible but is hi
This designation means that while we have found that this part belongs to your model, Dell created variation i...
I saw my model number listed in the title curing checkout, but not on the invoice. what happened?
Many of Dell's parts are compatible on multiple systems. Once our service tag tool knows which system you have...
Why are there so many screens to choose from?
So many screens and so many part numbers! Which one do I need? First thing to do when searching for a comp...
Why buy LCD Screens from Parts-People.com
Our screens are OEM Dell genuine screens with dell part numbers. because they are parts that Dell put through ...
Product Conditions and what they mean
Brand New: Brand New, Never Used and guaranteed to be in perfect condition. Still in original packaging if ap...
Why is it better to buy OEM over generic or 3rd party?
OEM is built by the original manufacturer and the quality is usually higher than the product built by a third ...
What is the difference between generic and OEM products?
OEM is an acronym for 'Original Equipment Manufacture' and refers to the company that originally manufactured ...
What does OEM mean?
OEM is an acronym for 'Original Equipment Manufacture' and refers to the company that originally manufactured ...
How does your Grading System work?
**Parts-People LCD Grading System** --A-Grade: "Like New" or New Quality. Our grading system is exceeding...
Will I be responsible for import taxes or duties?
International customers please be aware that you are responsible for additional taxes or duties that may be c...
How do I return a part that is NOT working for a replacement?
Every part we sell is covered by a One (1) Year Limited Warranty. We test key component parts even if purchase...
How do I return a part that is NOT working for a refund?
To return a part that is not working for a refund you need to complete the following steps. 1) Make sure th...
What is the procedure for exchanging a part?
To complete an exchange you would need to complete the following steps. You MUST contact us to issue your R...
What is the difference between a CCFL screen and a LED screen?
CCFL (Cold cathode fluorescent lamp) : The CCFL screen is the standard type for Laptops. Essentially there's a...
What is your product return or exchange policy?
RETURN POLICY 30 Day Return or Exchange You can return products within 30 days of the purchase date. All w...
What is your product warranty?
One (1) Year Limited Warranty We have a product NO DOA guarantee for 1 Year or 365 days; if a product fails w...
I'm a reseller, how do I get the taxes removed from an order?
If you are a reseller that isn't located in Texas then the website will automatically removed the taxes. If yo...
Which LCD inverter will work for my laptop?
Unfortunately you will have to remove the inverter from the laptop to get the part number. For many of the lap...
I noticed the address was incorrect in my PayPal account, is the PayPal address where it is shipping
When placing the order you will have to enter the billing address and the shipping address on our website. The...
I accidentally entered the wrong shipping address. How do I change it?
Changing an address before the order ships can be done free of charge, simply give us a call and we will adjus...
I can't find a part number on your website. Do you have it?
On our website we list parts mostly by the Dell part number. If you can't find a part number on our website yo...
How can I change the shipping method or speed for an order I just placed?
Unfortunately, after an order is placed the shipping method and speed cannot be changed. If you would like...
How can I add a part to and order I just placed?
Unfortunately, after an order is placed items cannot be added. If you would like to add something to the o...
What is the procedure for returning a part that wasn't needed?
To return a part for a refund you need to complete the following steps You MUST contact us to issue your Re...
How do I Calculate Shipping Prices?
We have real time shipping rates based on the weight of the product(s) you are purchasing and the address they...
What countries do you ship to?
American SomoaAnguillaArgentinaAustrailiaAustriaBarbadosBelgiumBermudaBrazilCanadaChileChinaColumbiaCosta Rica...
Why doesn't my tracking number work?
If you have just received your email with tracking info. It may take up to 10 hours for tracking information t...
What if there is a problem with the item I've purchased?
Contact us immediately. We will do all we can to help you get your part working - even if we have to ship a re...
How do I know if the part is in stock?
When you click on the part and view the details, the quantity in stock will be listed there. You can buy as ma...
Are the parts you sell new, used, or refurbished?
We sell all of the above. Parts-People.com maintains a strict quality control system. Our parts are inspected ...
Web site shopping system overview?
When you first enter the shop, you are assigned a shopping cart that holds your purchases. Whenever you see an...
What payment options do you offer?
1. We accept Credit Cards directly through Parts-People.com using a 256bit encryption (Visa, Mastercard, Ameri...
Why am I receiving an error using my credit card?
There are two main errors that occur. 1. AVS Mismatch error - AVS stands for "Address Verification System"...
When will my order be shipped?
All orders ship the same day we receive payment - Monday thru Friday. We must receive your payment before 2 p....
How do I place an order?
Because all ordering is done directly through our online store, you will need to browse to find the product(s)...
Can I view my order status and past orders on-line?
Yes you can do this at anytime. Simply click the "View Account" button located on the top of each page and log...
Is my order secure?
Yes. Your account and checkout process is encrypted using 256bit encryption. You should see a lock shown on yo...
Free Shipping - Policy and Restrictions
How do I take advantage of FREE Economy Shipping? 1. Place at least $50 of eligible Parts-People.co...
How do I track my order?
When your order is shipped, you will receive a tracking number via email that you can use to tracking your pac...
What Shipping Methods do you offer?
We offer all shipping methods by the following carriers to supported areas: Domestic Shipping ...
How much will it cost for shipping?
FREE Economy Shipping - on orders OVER $50 If you want to take advantage of our FREE Economy Ship...