Every part we sell is covered by a One (1) Year Limited Warranty. We test key component parts even if purchase...
Every part we sell is covered by a One (1) Year Limited Warranty. We test key component parts even if purchased from vendors who claim they have tested them. Even so there is occasion when parts do not work correctly.
We also make the RMA process almost painless getting you a working part as fast as we can.
Here is how we do this.
1) Upon receipt of your email/chat or phone call we will verify part compatibility and if needed, immediately process an RMA form using the same number as your original Order # or Invoice # (found in box).
2) This will ship same day when possible using the same type of shipping as was paid for with the original order. If you need to expedite shipping, we will need to charge the difference (otherwise we could end up paying out more for shipping than the part is worth).
3) We will also provide a return shipping label for returning the faulty part (ONLY ON ORDERS WITHIN THE US- International orders are not eligible for a return label) but only if the defective part being returned can be fixed or has greater value than cost for return.
4) Please package the return same as we sent it to you and include the RMA form that is sent out with the replacement part.
If you need further assistance, please contact us at:
info@parts-people.com
phone: 512-339-1990