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Austin, Texas since 2002
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Product Conditions and what they mean
Brand New: Brand New, Never Used and guaranteed to be in perfect condition. Still in original packaging if ap...
Why is it better to buy OEM over generic?
OEM is built by the original manufacturer and the quality is usually higher then the product built by a third ...
What is the difference between generic and OEM products?
OEM is an acronym for 'Original Equipment Manufacture' and refers to the company that originally manufactured ...
What does OEM mean?
OEM is an acronym for 'Original Equipment Manufacture' and refers to the company that originally manufactured ...
How does your Grading System work?
**Parts-People LCD Grading System** --A-Grade: "Like New" or New Quality. Our grading system is exceeding...
Will I be responsible for import taxes or duties?
International customers please be aware that you are responsible for additional taxes or duties that may be c...
How do I return a part that is NOT working for a replacement?
Every part we sell is covered by a 90 Day Warranty. We test key component parts even if purchased from vendors...
How do I return a part that is NOT working for a refund?
To return a part that is not working for a refund you need to complete the following steps. 1) Make a copy ...
What is the procedure for exchanging a part?
To complete an exchange you would need to complete the following steps. 1) Place a new order via our websit...
What is the difference between a CCFL screen and a LED screen?
CCFL (Cold cathode fluorescent lamp) : The CCFL screen is the standard type for Laptops. Essentially there's a...
What is you product return or exchange policy?
RETURN POLICY 30 Day Return or Exchange You can return products within 30 days of the purchase date. All w...
What is you product warranty?
90 Day Product Replacement Warranty We have a product NO DOA guarantee for 90 days; if a product fails within...
I'm a reseller, how do I get the taxes removed from an order?
If you are a reseller that isn't located in Texas then the website will automatically removed the taxes. If yo...
Which LCD inverter will work for my laptop?
Unfortunately you will have to remove the inverter from the laptop to get the part number. For many of the lap...
I noticed the address was incorrect in my PayPal account, is the PayPal address where it is shipping
When placing the order you will have to enter the billing address and the shipping address on our website. The...
I accidentally entered the wrong shipping address. How do I change it?
Changing an address before the order ships can be done free of charge, simply give us a call and we will adjus...
I can't find a part number on your website. Do you have it?
On our website we list parts mostly by the Dell part number. If you can't find a part number on our website yo...
How can I change the shipping method or speed for an order I just placed?
Unfortunately, after an order is placed the shipping method and speed cannot be changed. If you would like...
How can I add a part to and order I just placed?
Unfortunately, after an order is placed items cannot be added. If you would like to add something to the o...
What is the procedure for returning a part that wasn't needed?
To return a part for a refund you need to complete the following steps 1) Make sure that it is within 30 da...
How do I Calculate Shipping Prices?
We have real time shipping rates based on the weight of the product(s) you are purchasing and the address they...
What countries do you ship to?
New ZealandSchweiz (Switzerland)IsraelNorwayUnited KingdomJamaicaPortugalUnited StatesJapanSingaporeAustraliaL...
Why doesn't my tracking number work?
If you have just received your email with tracking info. It may take up to 10 hours for tracking information t...
What if there is a problem with the item I've purchased?
Contact us immediately. We will do all we can to help you get your part working - even if we have to ship a re...
How do I know if the part is in stock?
When you click on the part and view the details, the quantity in stock will be listed there. You can buy as ma...
Are the parts you sell new, used, or refurbished?
We sell all of the above. Parts-People.com maintains a strict quality control system. Our parts are inspected ...
Web site shopping system overview?
When you first enter the shop, you are assigned a shopping cart that holds your purchases. Whenever you see an...
What payment options do you offer?
1. We accept Credit Cards directly through Parts-People.com using a 256bit encryption (Visa, Mastercard, Ameri...
Why am I receiving an error using my credit card?
There are two main errors that occur. 1. AVS Mismatch error - AVS stands for "Address Verification System"...
When will my order be shipped?
All orders ship the same day we receive payment - Monday thru Friday. We must receive your payment before 2 p....
How do I place an order?
Because all ordering is done directly through our online store, you will need to browse to find the product(s)...
Can I view my order status and past orders on-line?
Yes you can do this at anytime. Simply click the "View Account" button located on the top of each page and log...
Is my order secure?
Yes. Your account and checkout process is encrypted using 256bit encryption. You should see a lock shown on yo...
Free Shipping - Policy and Restrictions
How do I take advantage of FREE Economy Shipping? 1. Place at least $50 of eligible Parts-People.co...
How do I track my order?
When your order is shipped, you will receive a tracking number via email that you can use to tracking your pac...
What Shipping Methods do you offer?
We offer all shipping methods by the following carriers to supported areas: Domestic Shipping ...
How do I track shipping on my order?
Upon the shipment of your order you will receive an email with a tracking number.
How much will it cost for shipping?
FREE Ground Shipping - on orders OVER $50 If you want to take advantage of our FREE FedEx Ground S...