To whom it may concern:

First, I never write reviews or testimonials, so for me to be motivated to submit this is a first.

As a computer repair company, we often have to order laptop components. The vast majority of the companies we deal with have terrible customer service, provide sub-standard parts, and in general have proved to be a real obstacle in our repairs. We have found a handful of reliable vendors and try to stick with those when possible. So when I ordered from parts-people.com and received the incorrect part, I thought that I was in the oh-so-familiar cycle: deal this an RMA form, repack the part and ship it, and then wait for the replacement. In this instance we were in a rush situation with the customer, so when I called their customer support I was prepared to be very upset.

To my surprise, they were extremely friendly and helpful. Once they realized that they had shipped the incorrect part, they immediately overnighted us the correct one on their dime and said that we can ship the other one back at our convenience. On top of that, the prices were very reasonable and the parts were in pristine condition.

From here on out, parts-people.com will be my first stop when searching for Dell parts. Thank you!

I was given a Dell Inspiron 8600 laptop by a friend who told me if I could make it work it was mine.   I was having issues with the video display but wanted to be sure of what needed to be replaced so spoke to a tech buddy of mine who told me – “Hands down you want to go with Parts People, and since you are in Austin you’ll be able to go to them.”

I made the 10 minute ride during lunch and got the LCD replaced.  The system is like new and I couldn’t be happier.

Thanks so much to the friendly, professional and knowledgeable staff.  Y’all are AWESOME and you can count on me doing business with you in the future.

Steven A. Robertson
UNIX/Linux System Administrator
 

My Latitude docking station died.  I "googled" what I was looking for, found the Parts People site without having to look through scads of listings.  Found the replacement part very easily and ordered immediately.  It was A LOT less expensive than at other places.  It arrived yesterday, as advertized and securely packaged.  Plugged everything in and I am up and running without a hitch.  I don't normally write reviews, but this was a great experience all the way around and this first time customer will be back and I will recommend them.

--Laurie, Bay Area

I have been a customer of parts-people.com for the past 3 years and want to thank you for all the great Dell products you offer and the great customer service you have. In times like these, it’s hard to find a company that knows so much about there products and takes the time to provide customer support and service.  I work for a company that has on the average of 100 Dell Latitude laptops, some older models, some newer models.  When I need a par or accessory for a Dell Latitude laptop, you guys are it.

Thanks allot,
Randy Streck

Received my dell 1520 parts the parts look brand new & received them fast.I would recommend you to anyone that needs great dell parts. 

Josh

That was Fast!
Thank you very much

I will certainly order all my parts from you.

Rod

Thanks One and All at Parts-People,

Received the parts here in Canberra yesterday, installed them and I'm up and running on my own machine.
VERY IMPRESSIVE.

Ripper Beauty
Steven Tupper

RE: Dell Inspiron Optical Drive

Thank you!! At Parts-People.com it was easy to find my Dell part, order it online, and pay via Pay Pal. Quick! Easy! No hassle! You let me know the item was on its way. It arrived quickly, well packaged, and it worked!  It's great!  Thank you very much! I will definitely use your great services again in the future.

Rebecca Fryman

I just wanted to let you know that yesterday and today was my first time dealing with you're company, and I'll be a long time customer. I can't remember the gentleman that I talked to on the phone, but he was VERY helpful, and took care of everything I needed. I needed a specific screen, and you didn't have any in stock yet, but there were some being tested so he had the testers make them higher priority yesterday. They weren't up today when I checked the site, but when I called back, within 5 minutes he had one available on the website so I could get it overnight. He also made sure it would go out today, even though it was after the shipping cut off time.

Thank you very much for the help with this screen, and with your great customer service I know I'll be back again.

--
Thank you,

Chris Raymond
Computer Renaissance
Wilmington, DE

Received my part order for Dell keyboards as expected...FANTASTIC service!!!! Sending your website info to all my tech friends..........
Phil P..
Lebanon, OH

Dear Parts People:

You guys really came through for me!  The "Grade A" replacement part you sent me looked brand new (and, I'm pretty sure it was), and carefully packaged.  All the screws, spacers, etc. for the palm rest and touch pad were in place, and the surface covered with protective film (hence, my conclusion it had never been used before).  I would have gladly taken advantage of your very reasonable flat fee labor charge, but am somewhat of a DIY-er, and couldn't be without my notebook for more than the couple of hours it took me to tear it down, replace the palm rest/touch pad and reassemble it.

I was tempted to go with a used part from some stranger on eBay, who was charging less (for a clearly used part), but then makes up for it with inflated shipping charges.  But then I read sterling reviews about Parts People, with a better warranty than I could find elsewhere, and with service second to none.  And, you don't use "shipping and handling" as a way to increase your profit margin.

Thanks for help, and your honesty.  You helped breathe new life into my three-year-old Dell notebook.  I'd have been at a loss without you!

James Ekins
Scottsdale, Arizona

Michael,
I'm sorry it has taken so long to get back with you, but I have been on multiple missions up north into Iraq doing different missions on up-armoring HMMWVs. I want to thank you and tell you that the keyboard arrived safely and securely just when you said it would. I transplanted it onto the laptop, and it is working fabulously. Again, I'm sorry it took so long, but on behalf of Flight Operations in the Middle East want to thank you for sending the keypad. If there's anything we could do for you, just let us know! Thanks again, I hope you have a great one!!

SPC Youngblood

Thank you for the quick service,

 

I ordered an LCD Hinge Kit for my Dell Inspiron 8200 on Monday 9/18/06 at 11:12 AM.  I was a bit leary because ordering online is a hit or a miss sometimes.  But I took a chance on Parts-People.com and was pleased with the quick turnaround.  I received the LCD Hinge kit today, Wednesday 9/20/06, and installed it.  The new hinges work better then the originals.  I am very pleased and will use the Parts-People again for any parts needed for my Inspiron.

 

Sincerely,

 

Tony McAnulla

Kansas City, MO

I will attempt your fix tomorrow night. I have NEVER had techincal help this specific ever.

Your company has my every penny from here on out, and I will let others with Dell's know of your assistance.

Thank you Michael.

To Whom It May Concern,

I would like to thank you for the extremely expeditious manner in which I received my replacement part that I ordered through your company. In my multiple deployments and overseas duty assignments, this is the fastest that I have ever received any package or letter. Since I have been here in Iraq this time, my computer has been my lifeline back to my family in Texas and when my computer went down, it made for some stressful and long days here. I thank you once again for your quick service and I will be sure to recommend your company to all of my fellow soldiers who may have computer issues.

Sincerely,

SSG WILLIAM ANDREW PYLES

Received my part order for Dell keyboards as expected...FANTASTIC service!!!! Sending your website info to all my tech friends..........

Phil P..

Lebanon, OH

Parts People;

 

I'm writing to thank you ever so much for your wonderful service. I was annoyed when (another) part of my Dell broke, and needed the part quickly. After shopping around I found that to have the part shipped from you in Texas to me in England was still a good deal cheaper than English companies were quoting for the part alone. Add to that the amazing speed of the shipment and you've got one very satisfied customer. Thanks again, and rest assured next time my Dell undoubtedly fails, I'll turn to you.

 

Kind regards,

 

Paul Ockelford

Canterbury, UK 

Hello, I ordered some parts from you guys. I just have to say that you are the best company I have ever ordered from! I just love your speed of shipping the email confirmations. It was just great thanks again!

I repair desktop and laptops a lot of “dell” systems and for sure I will be ordering from you guys from now on!

You guys Rock!~!!!

P.S. All the items I have got you from you guys worked great!~!

Nick Stoll
The Computer Touch