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Austin, Texas since 2002
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Product Warranty, Returns, and Exchanges


1. Warranty and Return Policy

  • We have product guarantee for 90 days; if a product fails within 90 days of purchase we will replace it at our expense.
  • You can return or exchange products within 30 days of the purchase date. All working returns are subject to a 15% or $15 restocking fee; whichever is less.

2. Returns, Exchanges, and Cancellations

Returns:
Please notify us within 30 days of purchase date if you would like to return or exchange your product. The purchase date is the date your credit card was charged. We cannot accept return requests after 30 days of the purchase date.

To return a product to Parts-People.com INC, contact us to request a return merchandise authorization number.

when returning a product to us please include the following information:

  • Copy of invoice in the box.
  • If you have reordered a different item because you ordered the wrong part, include that invoice number as well.
  • A description of the items or item(s) you would like to return and a brief reason for return.

Failure to include all information above will delay refund processing.

Unfortunately, we cannot refund any shipping costs. Upon our receipt of the parcel, you will receive a refund within 7-10 business days unless otherwise notified by e-mail. Your bank may require additional time to process the refund. We can only issue a credit to the original credit card used to purchase.

Exchanges
If you ordered the wrong part and you want to exchange it for another part:

  • You the Customer must order the correct/new product prior to sending back the item they are returning for exchange/refund.
  • The item must be in good working condition (it will be tested upon receipt)
  • Exchanges will be subject to a 15% restocking fee, unless the part they ordered to exchange is equal or greater to the price of the returned item.
  • Copy of original item invoice MUST BE IN BOX with invoice number of new item purchased. If the new item purchased invoice's number is not written or included on the invoice, the15% restocking fee automatically applies.
  • No shipping will refunded

Cancellations
If you need to cancel an order, please contact us as soon as possible after placing the order. You must include your order number to allow us to cancel the order. If the order has already shipped, it cannot be canceled and the return guidelines above must be followed.


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