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What Shipping Methods do you offer?
We offer all shipping methods by the following carriers to supported areas:
FEDEX
-Overnight (RED)
-2 Day Air (Blue)
-FedEx Ground
-FedEx SmartPost
USPS (United States Post Office)
-International Express Mail
Shipping prices are calculated at checkout.
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What countries do you ship to?
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Schweiz (Switzerland) |
Israel |
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United Kingdom |
Jamaica |
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Japan |
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Luxembourg |
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Belgie (Belgium) |
Malaysia |
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Deutschland (Germany) |
Mexico |
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France |
Monaco |
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Italia (Italy) |
Anguilla |
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Nederland (Netherlands) |
Argentina |
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Hong Kong |
Brazil |
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Iceland |
Canada |
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India |
Chile |
| Osterreich (Austria) |
Ireland |
China |
| Finland |
Dominican Republic |
Costa Rica |
| Greece |
Ecuador |
Denmark |
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How much will it cost for shipping?
Free Shipping
We offer free FedEx SmartPost shipping to orders $50 or more? (some restrictions apply) View Details
Worried about how much we charge for shipping?
The shipping prices are pulled directly from the carrier's web site, based on the weight of the product(s) and your shipping address. We do not add anything to the shipping prices. For example: if you purchase a product that weighs one pound or less, you could choose FEDEX ground for about $7.10. You pay the actual shipping costs, no bull.
How to Calculate Shipping Prices:
We have real time shipping rates based on the weight of the product(s) you are purchasing and the address they are being shipped to. Once you have the product(s) you wish to purchase in your shopping cart, you must proceed to checkout and enter your shipping address. You are in no obligation to purchase once you are at checkout. Checkout will display all the shipping carriers, speeds, and prices.
We ship through the following carriers: USPS and FEDEX
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How do I track my order?
Upon the shipment of your order you will receive an email with a tracking number.
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Why does my tracking number work?
If you have justed received your email with tracking info. It may take up to 10 hours for tracking information to become available in the carrier's system (FEDEX, UPS, USPS). Please try back later.
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Do you offer international shipping?
Yes, we have a large list of international countries that we ship to. Go to checkout to see if your country is supported.
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Is my order secure?
Yes. Your account and checkout process is encrypted using 256bit encryption. You should see a lock shown on your browser somewhere at the bottom of your screen. This means that the order is secure. In addition, we do not keep any credit card info on file.
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Can I view my order status and past orders on-line?
Yes you can do this at anytime. Simply click the "View Account" button located on the top of each page and login using your a username and password if you supplied one. Otherwise you can receive your login information via email here.
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How do I place an order?
Because all ordering is done directly through our online store, you will need to browse to find the product(s) that you want and add them to your on-line shipping cart. Then click on the checkout link. You can then fill out your address information and choose your shipping and payment methods to complete the order. If you are having problems ordering, please do not hesitate to contact us.
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When will my order be shipped?
All orders ship the same day we receive payment - Monday thru Friday. We must receive your payment before 2 p.m. CST (Central Standard Time) to guarantee this will happen! Order placed after 2 will ship the following business day.
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Why am I receiving an error using my credit card?
There are two main errors that occur.
1. AVS Mismatch error - AVS stands for "Address Verification System", this means that your billing address given at checkout does not match the billing address that is on file with your bank or credit card company. You need to edit your profile and change your billing address info. If you believe that your billing info is correct than you need to contact your bank and ensure that their records are correct.
2. Transaction Decline - Once again you will have to contact your bank to rectify this error.
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Why payment options do you offer?
1. We accept Credit Cards directly through Parts-People.com using a 256bit encryption (Visa, Mastercard, American Express, and Discover Card).
2. Paypal
3. Payment by money order or cashier's check payable to Parts-People.com, INC
Send money orders and cashier's check to:
Parts-People.com, INC
3106 Industrial Terrace
Austin, TX 78758-7610
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Web site shopping system overview?
When you first enter the shop, you are assigned a shopping cart that holds your purchases. Whenever you see an item that you want to purchase, you can add it to your cart by entering the number of items to add and clicking on the "Add To Cart" button for that item. You will then see the contents of your shopping cart, including the item(s) that you just added.
At any time, you can view or change the contents of your cart by clicking on the "View Cart" link at the top of the page. You can remove items from your cart by simply setting the quantity to 0 and updating your cart or by clicking the remove icon identified by the trash can.
When you have finished collecting items, you can click on the "Checkout" button located in the "View Cart" area, assuming that you are logged in. You will be given the chance to verify your purchase before proceeding to checkout.
If you are not logged in you will need to either create an account, or login in order to use the shopping cart.
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Resale and Tax Exempt Sales?
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How do I get my laptop repaired?
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Business-to-Business (B2B) Service Discount Plan?
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Warranty and Return Policy Information
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What if there is a problem with the item I've purchased?
Contact us immediately. We will do all we can to help you get your part working - even if we have to ship a replacement. We want you to be 100% satisfied with your purchase.
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About Parts and Availability |
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Are the parts you sell new, used, or refurbished?
We sell all of the above. Parts-People.com maintains a strict quality control system. Our parts are inspected up to five times before shipment. All of the parts that we sell include a no-hassle 90 Day replacement warranty.
We guarantee that we only sell the best top quality parts.
Our company sell new, used, and refurbished parts.
If a part is new or refurbished it will be stated in the listing. All other listings will be for used parts.
Used parts are sometimes broken into Grades ('A', 'B', 'C') and the description of grade explained within that product listing details.
If the listing does not describe or explain the condition of the part, this mean the part is A grade like new condition.
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How do I know if the part is in stock?
When you click on the part and view the details, the quantity in stock will be listed there. You can buy as many as are available. We use a real time inventory system. This means that all quantities listed on our web site are 100% correct and up to date.
New items are added daily. If you are wondering when we might receive an out of stock contact us and we can add you to our automatic notification system.
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Who do I contact with my questions?
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Dell Laptop LCD Repair and Install Guide
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Dell Laptop Keyboard Installation Instructions
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How do I find what model Dell Laptop I have?
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How do I find the DPN (Dell Part Number) of my Dell laptop part?
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