SERVICE FORM AND EMAIL CONFIRMATION PAGE

Fill out our online service form. You will receive an automatic email confirmation from us within minutes. Print out your email confirmation page / packing slip and get your laptop ready for shipment.

The service form must be filled out before any work can be done.

SHIPPING YOUR LAPTOP

We will ship you a prepaid laptop box
We will take care of all shipping arrangements, including shipping you a special laptop box. This box will include instructions for packaging and a UPS Prepaid shipping label.The package will include a $1000 of shipping insurance.

OR

You can choose to ship the laptop yourself
Take your laptop to a UPS Store or FEDEX shipping station. There, they will package your laptop in a laptop approved box including the packing slip you printed out earlier.

WE RECEIVE YOUR LAPTOP

When your laptop is received by us you will receive a courtesy email to let you know that it has arrived. A technician will then diagnose and determine what parts will be needed for the repair and how much it will cost. You will receive a call with those details within five business days. No work will be done without your approval.

PAYMENT

Payment is not due until the service work is complete. You will receive a call from a service technician with the total. We will take credit card over the phone or we can send you a paypal money request.

Payments Accepted:

• Credit Card (Visa, Master Card, American Express, Discover Card)
• PayPal
• Cashier's Check / Money Order

YOU RECEIVE YOUR LAPTOP BACK

When you receive your laptop back, you will notice that is clean, and it works great. You will also be very satisfied with our overall quick turn around, affordable prices, and our advanced knowledge of Dell laptops.

Your laptop will be covered by our 90 Day Parts and Labor Warranty