To return a part for a refund you need to complete the following steps
1) Make sure that it is within 30 da...
To return a part for a refund you need to complete the following steps
1) Make sure that it is within 30 days of the purchase date.
2) Make a copy of the part invoice to include in the box and write a note part not needed.
3) Package the part in same box and packing as received and send to:
Parts-People.com, Inc.
Attn: Returns
2929 Longhorn Blvd Suite 101
Austin, TX 78758-7616
Your RMA # is the same as your order id# or invoice number, so always refer to this number if calling or emailing.
After receipt of your return we will refund 85% (15% restocking fee or $15, whichever is less) of what was spent on the part. No shipping will be refunded. Please allow 7-10 business days for you return to be processed. For more information please refer to our complete return policy here.
If you need further assistance, our phone number is 512-339-1990.
Every part we sell is covered by a 90 Day Warranty. We test key component parts even if purchased from vendors...
Every part we sell is covered by a 90 Day Warranty. We test key component parts even if purchased from vendors who claim they have tested them. Even so there is occasion for a part to not work correctly.
We also make the RMA process almost painless getting you a working part as fast as we can.
Here is how we do this.
1) Upon receipt of your email or phone call we immediately process an RMA form using the same number as your original Order # or Invoice # (found in box).
2) This will ship same day when possible using the same type of shipping as was paid for with the original order. If you need to expedite shipping, we will need to charge the difference (otherwise we could end up paying out more for shipping than the part is worth).
3) We will also provide a return shipping label for UPS Ground but only if the defective part being returned can be fixed or has greater value than cost for return.
4) Please package the return same as we sent it to you and include the RMA form that is sent out with the replacement part.
If you need further assistance, please contact us at:
After receipt of your return we will refund 100% of what was spent on the part (equal or greater value). No shipping will be refunded. For more information please refer to our complete return/exchange policy here.
If you need further assistance, our phone number is 512-339-1990.
Your RMA # is the same as your order id# or invoice number, so always refer to this number if calling or emailing.
After receipt and testing of the item, we will refund 100% of what was spent on the part and shipping, if the part tests bad. If the part tests good, there is a 15% restocking fee and shipping will not be refunded.
If you need further assistance, our phone number is 512-339-1990.
If you are a reseller that isn't located in Texas then the website will automatically removed the taxes. If yo...
If you are a reseller that isn't located in Texas then the website will automatically removed the taxes. If you are located in Texas then you will need to fill out and sign the resale certificate here.
When filling out the resale certificate make sure to include you tax ID(it should be 11 digits), sign it, and fax it to us. Our fax number is (512) 339-1996. You will also need to setup an account on the website and include the user name with the fax. After we receive the form and make sure it's correct, we will adjust your account and make it non-taxable.From this point on you will need to see the prices without tax.
Free Shipping
We offer free FedEx Ground shipping to orders $99 or more? (some restrictions apply) View Detai...
Free Shipping
We offer free FedEx Ground shipping to orders $99 or more? (some restrictions apply) View Details
Worried about how much we charge for shipping?
The shipping prices are pulled directly from the carrier's web site, based on the weight of the product(s) and your shipping address. We do not add anything to the shipping prices. For example: if you purchase a product that weighs one pound or less, you could choose FEDEX ground for about $10.10. You pay the actual shipping costs, no bull.
Calculated Shipping: -Add items you would like to purchase to your shopping cart
-Click calculated shipping
-Choose your country and enter your zip code / postal code
-To purchase, close calculate window, and click checkout.
We ship through the following carriers: USPS and FEDEX
How do I take advantage of FREE FedEx Ground Shipping?
1. Place at least $99 of eligible Parts-Peop...
How do I take advantage of FREE FedEx Ground Shipping?
1. Place at least $99 of eligible Parts-People.com products in your Shopping Cart.
2. Proceed to checkout.
3. Ship your items to a single U.S. address.
4. Select Free FedEx Ground as your shipping speed.
5. Place your order, and enjoy the free shipping!
Restrictions
If you qualify for FREE FedEx Ground Shipping but your order also contains one or more ineligible items, you'll be charged shipping fees for those ineligible items.
Canceling items, combining orders, or changing your shipping address, speed, or preference might affect your order's eligibility for Free FedEx Ground Shipping.
Applies only to orders with at least $99 or more, excluding coupons and taxes, at the Parts-People.com Web site.
Applies to U.S. delivery addresses in the continental 48 states only; does not include Alaska and Hawaii.
No P.O. BOXES
Applies to APO/FPO addresses when using a United States ZIP Code only.
Weekend delivery cannot be requested. We use a variety of carriers to deliver orders, and some do not deliver on weekends.
May be used in conjunction with a coupon code. The qualifying amount is the total amount of the products purchased before the coupon code is applied.
You will not receive FREE FedEx Ground Shipping on your order if any items are canceled, bringing the total below $99.
Cannot be used for shipping complete laptop becuase they required large amounts of shipping insurance and signature authorization.
We reserve the right to change or discontinue FREE FedEx Ground Shipping at any time.
RETURN POLICY
30 Day Return or Exchange
You can return products within 30 days of the purchase date. All w...
RETURN POLICY 30 Day Return or Exchange
You can return products within 30 days of the purchase date. All working returns are subject to a 15% or $15 restocking fee; whichever is less.
Please notify us within 30 days of purchase date if you would like to return or exchange a product. The purchase date is the date on your invoice. We cannot accept return requests after 30 days of the purchase date. To return a product to Parts-People.com INC, contact us at 866-816-5254 to request a return merchandise authorization (RMA) number.
When returning a product, please include the following information: copy of this invoice in the box, if you have reordered a different item because you ordered the wrong part, include that invoice number as well, and a description of the items or item(s) you would like to return and a brief reason for return. Failure to include all information above will delay refund processing. Unfortunately, we cannot refund any shipping costs. Upon our receipt of the parcel, you will receive a refund within 10 business days unless otherwise notified by e-mail. Your bank may require additional time to process the refund. We can only issue a credit to the original credit card used to purchase.
Exchanges If you ordered the wrong part and you want to exchange it for another part: you the customer must order the correct/new product prior to sending back the item you are returning for exchange/refund, the item must be in good working condition (it will be tested upon receipt), exchanges will be subject to a 15% or $15 restocking fee, unless the part you ordered to exchange is equal or greater to the price of the returned item, copy of original item invoice MUST BE IN THEBOX with invoice number of new item purchased. If the new item purchased invoices number is not written or included on the invoice, the 15% or $15 restocking fee automatically applies, no shipping will refunded.
International customers please be aware that you are responsible for additional taxes or duties that may be c...
International customers please be aware that you are responsible for additional taxes or duties that may be charged on top of the purchase price at the time of delivery.
Yes you can do this at anytime. Simply click the "View Account" button located on the top of each page and log...
Yes you can do this at anytime. Simply click the "View Account" button located on the top of each page and login using your a username and password if you supplied one. Otherwise you can receive your login information via email here.
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